Have questions?
We have answers!

After your service is installed, you will receive an email to set up a username and password for the customer portal.  After you establish your login information you can click the “Pay Bill” button at the top of the page to log in to your account anytime, anywhere.

Members can sign up for autopay in the customer portal.  Look for the “AutoPay is inactive” comment in the “Total Balance” section.  Click the gear to the right to begin the process of signing up for autopay.  Click the slider next to “Enable AutoPay”.  Choose either debit/credit card or new checking/savings account to set up your autopay.  If you choose “debit/credit”, a payment will need to be made to set up this autopay feature.  If you choose “new checking/savings account”, you can simply fill out the information and click “save changes”.

You are now enrolled in PearlComm Fiber’s autopay plan.

Members can automatically change their package in the customer portal anytime.  You will be prorated for each internet package on your bill.

You are automatically enrolled in paperless billing when you provide PearlComm with your email address.  However, you can make modifications when you sign into your account in the customer service portal.  On your portal’s homepage, under “Total balance” you can find the option for paperless billing.  By clicking the gear to the right, you can change your preference and choose whether to receive a paper bill ($4 monthly charge) or to change your email preference for your billing. You can receive an email with the invoice attached or receive an email notifying you that your invoice is available in the customer portal.

Bills are due the 15^th of the month or before.  If you have not paid your bill, you will automatically be disconnected on the 16^th of the month.  A reconnect fee of $20 will be charged for each reconnection. There is a $35 charge for all returned payments.

Under the “Total balance” section of the portal look for “view invoices” This will bring up a list of previous and current bills.  You can also view past payments in the portal by clicking on “view payments”.

Our electric cooperative is building a fiber-to-the-home (FTTH) network – the gold standard of communications transmission – over its existing electric distribution infrastructure that will take fiber directly into homes and businesses and deliver reliable, high-speed internet services.

This five-year FTTH buildout, encompassing 4,700 miles of fiber, will ultimately reach 100% of PRVEPA members. The buildout will provide access to broadband benefits for over 51,000 rural Mississippi homes and businesses.

Planning has been under way for some time as PRVEPA explored the possibility of delivering high-speed internet to our members. Construction began in Summer 2021.

The buildout will be completed in phases, and eventually, it will reach all of our 51,000 members. We will announce our phases/locations as they are decided.

In deciding where to start, we took into account whether areas were unserved or underserved, population density, total buildout cost, the number of potential subscribers and revenue projections. All of these factors helped determine our buildout plans.

At any time you can click the “Check Availability” button at the top of the page and enter in your information to see if fiber internet service is available in your area. We encourage you to follow us on Facebook for zone opening announcements and to pre-register if you haven’t already done so. Pre-registering and providing your email lets us easily notify you with specific construction updates and when fiber service will be available in your area.

No. Electric rates will not be raised to subsidize the buildout or deployment.

Fiber-optic systems are made up of tiny strands of glass that carry data using light waves, resulting in much faster internet speeds and better reliability than traditional copper lines. Most internet providers use fiber in their systems but use copper lines for the final connections to the home, resulting in slower speeds. PRVEPA believes FTTH is the best, most sustainable communications choice. With our FTTH service, we offer “symmetrical” speeds, meaning you’ll enjoy the same high speeds whether uploading or downloading.

A fiber-optic network sends and receives data at the speed of light. In addition to super-fast transmission speeds, a fiber optic network can carry an extremely high amount of data. Fiber is also more reliable than other networks, because it’s less susceptible to interference and damage from lightning and other acts of nature.

Broadband commonly refers to high-speed internet access that is always on and faster than traditional dial-up access and wireless. Broadband fiber-optic networks can deliver voice, data, video and email services over the internet.

Click the “check availability” button at the top of the page.  This will take you to the sign up/pre-registration portal.  Enter your street address and click “check availability”.  From there you will choose your internet package and fill out your contact information.  When internet service is available in your area, you will then receive an email to schedule a drop to your home and for installers to come to your residence/business.

Through PRVEPA’s subsidiary, PearlComm Fiber, which will offer fiber internet and telephone services to members within the area. The subsidiary is a separate company and will be managed separately from the electric cooperative. While PRVEPA will manage its electric grid to provide electricity across our service territory, members will get their broadband services through PearlComm Fiber. Members will be billed separately for their electric service and their broadband service.

PearlComm Fiber will offer a package with a minimum of 100 megabits (Mbps) per second upload and download speeds (symmetrical service) for $54.95/month. We also will offer a package with a maximum of 1,000 Mbps (1 gigabit) per second upload and download speeds for $79.95/month, along with managed Wi-Fi services.

Yes. Potential subscribers are encouraged to pre-register for services through the pre-registration portal at https://mypearlcomm.camvio.cloud/guest-order

There are no data caps or bandwidth throttling (intentional slowing or speeding of internet service) with this service.

PearlComm Fiber is also offering voice (VoIP) service. The price for Residential phone will be $34.95. The pricing for voice when bundled with residential internet will be $24.95. TV service will not be offered.

No.

Fiber internet installations have started in some areas. We encourage potential subscribers to pre-register through the portal as early as possible. We will send out postcards and emails to customers as their locations become eligible for installation service.

Once you sign up for service, fiber installation is fairly simple and non-invasive. We pull fiber from our main lines and follow power lines to attach the fiber to your home or business. The fiber will be hung or buried underground. Next, we attach the fiber line to a box where the home/business inside wiring connects with the outside wiring. Finally, the fiber is connected to a fiber jack inside your home or office, where it’s plugged into the modem we provide. In essence, the construction crews pulling and hanging the fiber and taking it to your house’s outside wiring are preparing the network to go live once construction in the area is complete. If you have pre-registered, you will receive an email to schedule an appointment for an in-home installer to finalize your connection and test the services from your equipment. Once the installation is complete and tested, your service should be ready to go.

Fiber construction often involves digging or trenching and our trucks to be in the neighborhoods. Our contractors are trained to minimize any damage, and should any occur, to repair before leaving the job.

In addition to our package pricing, we have service, construction and installation fees.  Here is a list of our current fees.

SERVICE FEES

Reconnect Fee                                                                                                                           $    20.00

Service Call Fee                                                                                                                          $    75.00

Returned Payment Fee                                                                                                               $    35.00

Equipment Fee (Not returned upon termination of service)                                                 $ 250.00

Paper Bill Fee                                                                                                                $ 4.00 per Month

Suspend Service Fee                                                                                                  $ 20.00 per Month

CONSTRUCTION and INSTALLATION FEES

Long-Run Installation and Construction Charges - Overhead                                            Call for Cost

Long-Run Installation and Construction Charges - Underground                                        Call for Cost

Installation Fee            

PearlComm Fiber offers additional equipment outside of the provided router.  Here is a list of our current offerings.

EQUIPMENT and MISCELLANOUS FEES

Additional Equipment Charge (Routers, Extenders, etc.)                  $ 4.95 per Month per Each Equipment

Battery Backup Equipment – 8 Hour                                                                                                           $ 80.00

Battery Backup Equipment – 24 Hour                                                                                                         $275.00

Our communities have long suffered from a lack of broadband equality – access to the same speeds and capabilities as those in less rural areas. Broadband availability across our service area will help close the digital divide between those who have access to advanced technology and those who don’t. A few of the many advantages of broadband access are:

• online teaching capabilities allowing our students to learn from home
• healthcare benefits such as telemedicine
• work-from-home interoffice connectivity and videoconferencing capabilities that will help professionals stay in their homes, while being productive
• quality of life improvements through enhanced communications
• economic development and growth in rural areas. Access to high-speed internet can increase property values and attract businesses to communities. 

In addition, by connecting our electric substations and offices with fiber, we will create a smart grid with more automation capabilities to better serve our members. Smart grid capabilities – the standard for optimum electric infrastructure – allows our devices to communicate with each other and delivers benefits such as improved power outage response times, better load balancing, more efficient electricity delivery and others.

Our sole reason for offering high-speed internet services is to meet the needs of members like you. You will no longer have to rely on DSL, fixed wireless or satellite internet to stay connected online. You will have reliable cell phone connections, be able to stream high-definition media smoothly and quickly, have the data capacity to download and upload data such as files, photos and videos at super-fast speeds, and have access to the latest technological advancements and applications.

Our FTTH world-class service will be reliable, affordable and backed by your local, trusted co-op. You will be able to run multiple devices – such as cell phones, computers and laptops – simultaneously in your home or business without decreased download and upload speeds. The table below gives you a speed comparison between what you may have now and what’s possible with FTTH:

*Download speeds calculated using the following averages:
Phone Photo – 3.15 MB
HD movie – 6 GB
Song – 3.5 MB
Game – 50 GB

No, you can sign up for the services individually.

PearlComm Fiber phone service uses Voice over Internet Protocol (VoIP) technology. Calls you make are processed over the public telephone switched network, which results in a higher quality call than traditional VoIP calls.

The price for Residential phone will be $34.95. The pricing for voice when bundled with residential internet will be $24.95.

In the majority of cases, yes. We sign agreements with various carriers to “port” phone numbers to the new service.